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FAQ

TICKETING

When is the Box Office open?

The box office is open from 12 – 5 PM on all show days and reopens 1 hour before doors. Show times are posted on all of our event details, however, if they change we will contact you by email. All tickets can also be purchased online.

Where do I pick up my tickets?

Tickets may be picked up at the ticket window located on Van Buren Avenue during normal box office hours. A valid ID is required to pick up tickets.

Can I buy tickets at the Box Office?

If the show has not sold out, you may purchase tickets at the ticket window; however, we do encourage patrons to purchase their tickets in advance if they are concerned the show may sell out.

How do I purchase tickets in advance?

Tickets may be purchased in advance through our website: www.thelyricoxford.com

How can I pick up my Will Call tickets?

Will call tickets are those tickets purchased in advance and are available to pick up at the Box Office during Box Office hours. You must present a valid photo ID with matching order names. Will Call tickets MUST be picked up by the person purchasing the tickets.

Is there seating in the venue?

No, the Lyric is a standing room only venue. Some events may have reserved seating tickets available for purchase.

My plans have changed. Can I get a refund?

Tickets will only be refunded if a band cancels. Ticket exchanges are not allowed, but if you are unable to attend, you may consider a secondary site like StubHub.

My plans have changed. Can I get a refund?

Tickets will only be refunded if a band cancels. Ticket exchanges are not allowed, but if you are unable to attend, you may consider a secondary site like StubHub.


BAR

What type of payment is accepted?

The Lyric takes cash and all major credit cards. Checks will not be accepted as payment.

Do I need to show an ID to enter the venue?

A state issued ID is required of all guests, regardless of your age. If you are over 21 and do not have the proper identification, alcohol consumption will not be allowed.

I think I lost my credit card at the bar. When can I come get it?

You are welcome to pick up your card the next time you visit The Lyric. Please call in advance to let us know that you lost it and schedule a time to come by to retrieve it.


GUEST CONDUCT

Can I smoke in the venue?

There is an enclosed outside area for smokers to access during shows.

Can I leave the venue and come back?

The Lyric has a strict no-reentry policy on ticketed events. Only in emergency circumstance will reentry be allowed.

I’m disabled. What kind of accommodations can you make for me?

The Lyric is equipped to accommodate all ADA patrons’ needs. If you require specific accommodations, please call in advance or notify the manager upon arrival, so they may be arranged.

Are minors allowed in?

Due to the complicated nature of hosting all ages events, and the liability to our liquor license, all shows are 18 and over unless otherwise noted. State issued ID is required of all guests, regardless of your age.


GENERAL

What is a valid form of ID?

All patrons must have a valid form of identification to enter events with age restrictions or to consume alcohol. We will deny entry to anyone presenting fraudulent identification. No refunds. You may provide a state issued ID or passport.

What is an underage fee?

An underage fee of $3.00 is collected at the door before each show. This is due from all patrons under 21 years of age.

May I bring a camera in?

Professional cameras are prohibited inside The Lyric without Artist approval. Camera policies may be changed by the Artist last minute. Please check the event information for additional information.


TIMES

What time do doors open?

Standard door times are at 8:00. This may not be the case for all shows. For door times please reference your ticket or the venue website.

What time does the show start?

This depends on the show, style of entertainment, number of opening acts, and what else is happening. Standard show times usually begin an hour after doors.

What happens if an event is cancelled or postponed?

If a show is cancelled or rescheduled ticket holders will be notified immediately by e-mail or phone call.

How late do your shows run until?

End times vary but The Lyric has a hard curfew of 12:45 AM Monday – Saturday and 8:45 PM on Sundays.


CHILDREN

Does my child need a ticket?

Children under five do not require a ticket to attend the show. However, if the event you are attending is children’s entertainment focused, all attendees will require a ticket at full face value.

Can my child consume alcohol if I am present?

Regardless of guardian presence, it is our policy that individuals under the age of 21 may not consume alcohol.


LOCATION

Where is the venue located?

The Lyric is located at 1006 Van Buren Avenue, off the Square in downtown Oxford, MS (on the corner or Van Buren Avenue and 11th Street)

Where do I park?

The Lyric does not have its own parking lot. Parking is available at any open city lot in the downtown district and the parking garage.